Refund Policy
At Pyram Fz LLC, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with our products, you may request a refund under the following conditions
Eligibility
- Refunds are eligible within 30 days of the purchase date.
Conditions
- Products must be unused, unopened, and in their original packaging. Items that have been opened or used are not eligible for a refund.
Process
- To initiate a refund, please contact our customer service team at info@pyramfz.com with your order number and reason for the refund request. We will guide you through the return process and provide you with a return authorization number.
Refund Method
- Refunds will be processed to the original payment method within 5-7 business days after receiving the returned product and verifying its condition. You will receive a confirmation email once the refund has been issued.
Exclusions
- Custom or personalized items are not eligible for refunds unless they arrive damaged or defective. Sale items are final and cannot be refunded.
Return Policy
If you wish to return a product, please follow our return policy guidelines:
Eligibility
- Returns are accepted within 30 days of the purchase date. To be eligible for a return, items must be in their original condition, unused, and in their original packaging.
Conditions
- Items that have been opened, used, or damaged will not be accepted for return. Please ensure that the product is securely packaged to avoid any damage during transit.
Process
- To initiate a return, contact our customer service team at info@pyramfz.com with your order number and reason for the return. We will provide you with a return authorization number and detailed instructions on how to return the product.
Shipping Costs
- Customers are responsible for return shipping costs unless the product was damaged or incorrect. In such cases, we will provide a prepaid shipping label.
Inspection and Refund
- Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method within 5-7 business days. You will receive a confirmation email once the refund has been issued.
Exchanges
- If you need to exchange a product for a different one, please follow the return process and place a new order for the desired item.
At Pyram Fz LLC, health and quality are our top priorities. For this reason, each of our products undergoes strict quality control, ensuring compliance with international standards at every stage.
Categories
Contact Us
- B01-G38 Service Block Al Hulaila Industrial Zone-FZ RAK, United Arab Emirates
- info@pyramfz.com
- +971585406766
© Copyright 2024 Pyram FZ LLC. All Rights Reserved.
